Vision Source Support Page

Vision Source is unable to guide generating reports from your Practice Management System. If you are unable to locate or generate the required reports, cont...

No. All self-reported data must be generated directly from your Practice Management System or other approved reporting source and accurately represent the e...

No. All required self-reporting data must be submitted within 30 days following the end of each calendar quarter. Late submissions result in your practice b...

If you discover an error after submitting your data, contact the Vision Source Help Desk as soon as possible. Corrections may be accepted before the quarter...

Questions regarding Member Dividends self-reporting requirements or data submission should be directed to helpdesk@visionsource.com. Questions regarding...

If your system becomes GPN compatible, your practice will be expected to transition to automated reporting through GPN to remain eligible for Vision Source ...

The Lab Share measure represents the percentage of your practice’s total lab jobs that were processed through Essilor. The calculation uses data from tw...

No. Vision Source does not modify or manipulate the data received from Essilor or your Practice Management System through GPN. The dashboard reflects th...

Several factors may cause your Lab Share percentage to be lower than expected, including: GPN mapping errors between your Practice Management System and t...

Your Practice Management System must be properly mapped to the GPN platform so that products and lab jobs can be accurately identified and classified. I...