MAX

Why can I not get into MAX where it says ‘Create Solutions’ and the button is white?
The ‘Create Solutions’ button will be white until your office has been set-up enough to run solutions.  Once the office has been set-up, the ‘Create Solutio...
Mon, 25 May, 2020 at 1:17 PM
Can I enter the patient information from the Member Benefits form before they get to the optical?
Yes, this can be done prior to the patient arriving in optical. The only thing that will need to be added will be the frame questions if they are getting fr...
Mon, 20 Dec, 2021 at 12:18 PM
Can practices use MAX to verify patient managed vision care benefits?
No, MAX is designed to calculate frame and lens packages and provide solutions for each patient, based on the Doctor's recommendations. Continue the reg...
Mon, 25 May, 2020 at 2:35 PM
Can practices use MAX to submit MVC claims?
No, MAX is designed to calculate frame and lens packages and offer recommended solutions for each patient. Continue the regular claims processes, confidentl...
Mon, 25 May, 2020 at 2:39 PM
Can practices use MAX with patients who don't have managed vision care plans?
Yes, there is a private-pay option included in MAX. There are options on the office set-up to add various types of discounts and promotional codes that can ...
Mon, 25 May, 2020 at 2:42 PM
Can the patient see the questionnaire portion of the screen?
The tool is designed for the staff user to review the patient's managed vision source care benefits and enter the necessary information. This user inter...
Mon, 25 May, 2020 at 2:52 PM
Will this help with contact lens orders?
Currently, MAX is for frame and lens calculations only and does not include contact lenses. 
Mon, 25 May, 2020 at 2:54 PM
Can practices put multiple pairs on the same 'ticket'?
Yes, there is a button at the top of the build page to add an ‘Additional Pair’ (MAX can add up to 5 additional pairs). There is also an ‘Additional Pair’ b...
Mon, 20 Dec, 2021 at 12:19 PM
Does MAX collect/store any of my patients' information?
No. MAX does not ask for any personally identifiable information (PII) about any of your patients. The information collected, and the solutions presented, a...
Tue, 3 Aug, 2021 at 4:56 PM
Are all quotes guaranteed to be correct?
There are many factors that go into the quote correctness. Have all the Usual and Customary prices been entered 100 percent correctly? Has there been any ch...
Mon, 25 May, 2020 at 3:12 PM