• Should Members have pre-existing inventory for one of the brand kits they are bringing through Frame Dream, Member will be able to return it to the vendor. Vendor will accept returns of frames and provide a full reimbursement for the Member’s existing frame inventory on a same quantity basis and within the same brand, as long as the product is current. To activate the swap process, Member should follow these simple steps: 
• Receive Frame Dream Product from Brand Kit order(s).
• Member to contact the Frame Brand Representative or the Frame Vendor.
• Vendor provides RA authorization; most vendors will also provide shipping labels or reimbursement for shipping (some exceptions apply - see Distribution Guidelines for more details). 
• The refund from the vendor will automatically be applied as a credit to your Frame Vendor account. As long as Member account is current ($0 balance), Member may request a check-in writing from the vendor (some Vendor exclusions apply; see Distribution Guidelines for details). 
• Amount refunded will be determined by Vendor according to their usual return policy and might be impacted by product obsolescence. This process is called a "SWAP" and can be referenced in Section 3 of the Frame Dream Program Overview.